{"id":1258,"date":"2026-01-06T09:33:42","date_gmt":"2026-01-06T14:33:42","guid":{"rendered":"https:\/\/www.olhi-oap.ca\/?page_id=1258"},"modified":"2026-07-29T14:42:33","modified_gmt":"2026-07-29T18:42:33","slug":"complaints","status":"publish","type":"page","link":"https:\/\/olhi-oap.ca\/en\/complaints\/","title":{"rendered":"Life and health insurance complaints"},"content":{"rendered":"\n<style>\n.complaints-content {\n\tmargin-bottom: 48px !important;\n}\n\n.complaints-content p,\n.complaints-content li {\n\tfont-size: 16px;\n\tline-height: 1.6;\n}\n\n.complaints-content .complaints-intro {\n\tmargin-top: 0;\n\tmargin-bottom: 36px;\n}\n\n.complaints-content .complaints-section-title {\n\tmargin-top: 0;\n\tfont-size: clamp(32px, 3vw, 46px);\n\tline-height: 1.15;\n}\n\n.complaints-content .complaints-subtitle {\n\tfont-size: clamp(22px, 2vw, 28px);\n\tline-height: 1.25;\n}\n\n.complaints-content .complaints-media {\n\tcolumn-gap: 48px;\n}\n\n.complaints-content .complaints-media .wp-block-media-text__content {\n\tpadding: 0 8% 0 0;\n}\n\n.complaints-content .complaints-media img {\n\tdisplay: block;\n\tborder-radius: 14px;\n}\n\n.complaints-content .complaints-list {\n\tdisplay: flex;\n\tflex-direction: column;\n\tgap: 10px;\n\tmargin-top: 0;\n\tpadding-left: 22px;\n}\n\n.complaints-content .complaints-notice p {\n\tfont-size: 15px;\n}\n\n.complaints-content .wp-block-button__link {\n\tdisplay: inline-flex;\n\talign-items: center;\n\tjustify-content: center;\n\tmin-height: 44px;\n\tpadding: 12px 20px;\n\tline-height: 1.25;\n\ttext-align: center;\n}\n\n.complaints-content .wp-block-button.is-style-outline .wp-block-button__link {\n\tcolor: #002c3c;\n\tborder: 2px solid #9abcd5;\n\tbackground-color: transparent;\n}\n\n.complaints-content .wp-block-button.is-style-outline .wp-block-button__link:hover,\n.complaints-content .wp-block-button.is-style-outline .wp-block-button__link:focus {\n\tcolor: #ffffff;\n\tborder-color: #002c3c;\n\tbackground-color: #002c3c;\n}\n\n@media (max-width: 781px) {\n\t.complaints-content {\n\t\tmargin-bottom: 36px !important;\n\t}\n\n\t.complaints-content .complaints-intro {\n\t\tmargin-bottom: 28px;\n\t}\n\n\t.complaints-content .complaints-media {\n\t\tdisplay: flex !important;\n\t\tflex-direction: column;\n\t\tgap: 28px;\n\t}\n\n\t.complaints-content .complaints-media .wp-block-media-text__content {\n\t\torder: 1;\n\t\tpadding: 0;\n\t}\n\n\t.complaints-content .complaints-media .wp-block-media-text__media {\n\t\torder: 2;\n\t}\n\n\t.complaints-content .complaints-media .wp-block-media-text__media img {\n\t\twidth: 100%;\n\t\tmax-width: 420px;\n\t\tmargin: 0 auto;\n\t}\n\n\t.complaints-content .wp-block-buttons {\n\t\twidth: 100%;\n\t}\n\n\t.complaints-content .wp-block-button {\n\t\twidth: 100%;\n\t}\n\n\t.complaints-content .wp-block-button__link {\n\t\twidth: 100%;\n\t}\n}\n<\/style>\n\n\n\n<div class=\"wp-block-group complaints-content is-layout-constrained wp-container-core-group-is-layout-19e250f3 wp-block-group-is-layout-constrained\">\n<p class=\"complaints-intro\"><strong>Do you have an issue with your life or health insurer?<\/strong> OLHI can guide you through the complaint process and provide a free and impartial review of eligible complaints.<\/p>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top complaints-media\" style=\"grid-template-columns:auto 35%\"><div class=\"wp-block-media-text__content\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-a7e3918e wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading complaints-section-title\" style=\"margin-top:0;margin-bottom:8px\">How OLHI can help<\/h2>\n\n\n\n<p>The OmbudService for Life &amp; Health Insurance (OLHI) provides a free and impartial review of complaints involving life and health insurance companies in Canada when they fall within its mandate.<\/p>\n\n\n\n<h3 class=\"wp-block-heading complaints-subtitle\" style=\"margin-top:12px;margin-bottom:4px\">OLHI can help you:<\/h3>\n\n\n\n<ul class=\"wp-block-list complaints-list\">\n<li>Get answers to your questions about the complaint process.<\/li>\n\n\n\n<li>Submit your complaint to your insurer if you have not already done so.<\/li>\n\n\n\n<li>Contact your insurer on your behalf if it has not responded within 90 days.<\/li>\n\n\n\n<li>Have your complaint reviewed if you are not satisfied with your insurer\u2019s final position.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group complaints-notice has-light-blue-grey-background-color has-background is-layout-constrained wp-container-core-group-is-layout-32a52217 wp-block-group-is-layout-constrained\" style=\"border-radius:8px;margin-top:20px;padding-top:18px;padding-right:20px;padding-bottom:18px;padding-left:20px\">\n<h3 class=\"wp-block-heading complaints-subtitle\" style=\"margin-top:0;margin-bottom:4px\">Before you begin<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First, submit your complaint directly to your insurer.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can then contact OLHI if the insurer has not responded within 90 days or if you are not satisfied with its final position.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-container-core-buttons-is-layout-d57c7534 wp-block-buttons-is-layout-flex\" style=\"margin-top:22px;margin-bottom:0\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/olhi-oap.ca\/en\/complaints\/our-process\/\">View the steps in the complaint process<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/olhi-oap.ca\/en\/complaints\/insurer-complaint-contacts\/\">Find your insurer\u2019s complaint contact<\/a><\/div>\n<\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/www.olhi-oap.ca\/wp-content\/uploads\/2026\/05\/Complaints2-683x1024.jpg\" alt=\"\" class=\"wp-image-2527 size-full\" srcset=\"https:\/\/olhi-oap.ca\/wp-content\/uploads\/2026\/05\/Complaints2-683x1024.jpg 683w, https:\/\/olhi-oap.ca\/wp-content\/uploads\/2026\/05\/Complaints2-200x300.jpg 200w, https:\/\/olhi-oap.ca\/wp-content\/uploads\/2026\/05\/Complaints2-768x1152.jpg 768w, https:\/\/olhi-oap.ca\/wp-content\/uploads\/2026\/05\/Complaints2-scaled.jpg 1707w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/><\/figure><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Do you have an issue with your life or health insurer? OLHI can guide you through the complaint process and&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1258","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/olhi-oap.ca\/en\/wp-json\/wp\/v2\/pages\/1258","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/olhi-oap.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/olhi-oap.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/olhi-oap.ca\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/olhi-oap.ca\/en\/wp-json\/wp\/v2\/comments?post=1258"}],"version-history":[{"count":8,"href":"https:\/\/olhi-oap.ca\/en\/wp-json\/wp\/v2\/pages\/1258\/revisions"}],"predecessor-version":[{"id":2834,"href":"https:\/\/olhi-oap.ca\/en\/wp-json\/wp\/v2\/pages\/1258\/revisions\/2834"}],"wp:attachment":[{"href":"https:\/\/olhi-oap.ca\/en\/wp-json\/wp\/v2\/media?parent=1258"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}