{"id":2686,"date":"2026-01-06T11:38:07","date_gmt":"2026-01-06T16:38:07","guid":{"rendered":"https:\/\/www.olhi-oap.ca\/pour-les-assureurs\/"},"modified":"2026-05-27T11:07:15","modified_gmt":"2026-05-27T15:07:15","slug":"for-insurers","status":"publish","type":"page","link":"https:\/\/olhi-oap.ca\/en\/for-insurers\/","title":{"rendered":"For insurers"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-12dd3699 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\"><div class=\"wp-block-media-text__content\">\n<p>Canadian law requires most life and health insurance companies to participate in an independent dispute resolution service. OLHI is Canada\u2019s independent complaint resolution and information service for consumers of life and health insurance. Insurance companies that participate in OLHI are referred to as \u201cparticipating companies.\u201d<\/p>\n\n\n\n<p>OLHI reviews complaints when the consumer and the participating company have been unable to reach a resolution through the insurer\u2019s internal complaints process. As a dispute resolution service, when we determine that a complaint is well-founded, we make a recommendation to help resolve it.<\/p>\n\n\n\n<p>We are funded by participating companies. Fees are based on their size or volume of business. Our budget and associated fees are set annually by our Board of Directors, based on the advice of the Executive Director and other professionals.<\/p>\n\n\n\n<p>Our Terms of Reference require us to be impartial. This means that OLHI does not advocate for either the consumer or the insurance company.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/www.olhi-oap.ca\/wp-content\/uploads\/2026\/05\/Fort-1024x684.jpg\" alt=\"\" class=\"wp-image-2630 size-full\" srcset=\"https:\/\/olhi-oap.ca\/wp-content\/uploads\/2026\/05\/Fort-1024x684.jpg 1024w, https:\/\/olhi-oap.ca\/wp-content\/uploads\/2026\/05\/Fort-300x200.jpg 300w, https:\/\/olhi-oap.ca\/wp-content\/uploads\/2026\/05\/Fort-768x513.jpg 768w, https:\/\/olhi-oap.ca\/wp-content\/uploads\/2026\/05\/Fort-1536x1026.jpg 1536w, https:\/\/olhi-oap.ca\/wp-content\/uploads\/2026\/05\/Fort-2048x1368.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.olhi-oap.ca\/en\/for-insurers\/frequently-asked-questions\/\">Consult our FAQ<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Canadian law requires most life and health insurance companies to participate in an independent dispute resolution service. OLHI is Canada\u2019s&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2686","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/olhi-oap.ca\/en\/wp-json\/wp\/v2\/pages\/2686","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/olhi-oap.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/olhi-oap.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/olhi-oap.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/olhi-oap.ca\/en\/wp-json\/wp\/v2\/comments?post=2686"}],"version-history":[{"count":2,"href":"https:\/\/olhi-oap.ca\/en\/wp-json\/wp\/v2\/pages\/2686\/revisions"}],"predecessor-version":[{"id":2689,"href":"https:\/\/olhi-oap.ca\/en\/wp-json\/wp\/v2\/pages\/2686\/revisions\/2689"}],"wp:attachment":[{"href":"https:\/\/olhi-oap.ca\/en\/wp-json\/wp\/v2\/media?parent=2686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}