{"id":354,"date":"2026-01-06T11:28:52","date_gmt":"2026-01-06T16:28:52","guid":{"rendered":"https:\/\/www.olhi-oap.ca\/news\/"},"modified":"2026-07-30T13:43:19","modified_gmt":"2026-07-30T17:43:19","slug":"news","status":"publish","type":"page","link":"https:\/\/olhi-oap.ca\/en\/news\/","title":{"rendered":"News"},"content":{"rendered":"\n<p>Explore OLHI news, case studies, publications and reports. Use the filters to find the content that interests you and learn more about our work in life and health insurance.<\/p>\n\n\n\n<p>Stay informed about OLHI\u2019s initiatives, educational resources and insights into complaint resolution. These updates explain how we support consumers, work with participating insurers and promote fair, independent and impartial dispute resolution across Canada. They also present practical outcomes, lessons from real cases and information that can help readers better understand common insurance issues.<\/p>\n\n\n<section class=\"block-listing block-listing--news alignfull\"\n>\n   <div class=\"block-listing__inner container\">\n    <div class=\"block-listing__filters\">\n      <div class=\"findstr-field findstr-field-checkbox \"\n     data-source=\"tax\/category\"\n     data-group=\"news\"\n     data-id=\"1766164989907\"\n     data-field='{&quot;id&quot;:1766164989907,&quot;name&quot;:&quot;news-categories&quot;,&quot;slug&quot;:&quot;news-categories&quot;,&quot;type&quot;:&quot;checkbox&quot;,&quot;source&quot;:&quot;tax\\\/category&quot;,&quot;source_type&quot;:&quot;tax&quot;,&quot;source_name&quot;:&quot;category&quot;,&quot;options&quot;:{&quot;sourceName&quot;:&quot;tax\\\/category&quot;,&quot;hideFieldTitle&quot;:true}}'\n>\n  \n<div class=\"findstrFieldContainer\">\n    Loading checkbox values&#8230;<\/div>\n\n<script 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This renewal reflects our ongoing commitment to&nbsp;transparency,&#8230;\n        <\/div>\n      \n      <time class=\"post-item__date\">June 5, 2026<\/time>\n    <\/div>\n  <\/article>\n  <article class=\"post-item\">\n      <div class=\"post-item__image\">\n        <a href=\"\/en\/news\/bringing-clarity-at-a-vulnerable-time\/\">\n          <img decoding=\"async\" src=\"https:\/\/olhi-oap.ca\/wp-content\/uploads\/2025\/09\/Papers-768x512.jpg\" alt=\"\" loading=\"lazy\">\n        <\/a>\n      <\/div>\n\n    <div class=\"post-item__content\">\n      <div class=\"post-item__categories\">\n          <span class=\"post-item__category\">\n            <span class=\"sr-only\">Categories: <\/span>\n              Case studies\n\n            <\/span>\n      <\/div>\n      \n      <h3>\n        <a href=\"\/en\/news\/bringing-clarity-at-a-vulnerable-time\/\">\n          Bringing Clarity at a Vulnerable Time\n        <\/a>\n      <\/h3>\n      \n        <div class=\"post-item__excerpt\">\n          OLHI ensured that the consumer received a clear explanation and that the procedural concerns were addressed. A denied&#8230;\n        <\/div>\n      \n      <time class=\"post-item__date\">September 23, 2025<\/time>\n    <\/div>\n  <\/article>\n  <article class=\"post-item\">\n      <div class=\"post-item__image\">\n        <a href=\"\/en\/news\/upholding-fairness-in-emergency-medical-disputes\/\">\n          <img decoding=\"async\" src=\"https:\/\/olhi-oap.ca\/wp-content\/uploads\/2026\/05\/Med-768x603.jpg\" alt=\"\" loading=\"lazy\">\n        <\/a>\n      <\/div>\n\n    <div class=\"post-item__content\">\n      <div class=\"post-item__categories\">\n          <span class=\"post-item__category\">\n            <span class=\"sr-only\">Categories: <\/span>\n              Case studies\n\n            <\/span>\n      <\/div>\n      \n      <h3>\n        <a href=\"\/en\/news\/upholding-fairness-in-emergency-medical-disputes\/\">\n          Upholding Fairness in Emergency Medical Disputes\n        <\/a>\n      <\/h3>\n      \n        <div class=\"post-item__excerpt\">\n          This case illustrates how OLHI\u2019s process can lead to meaningful outcomes. The denied medical expense claim A consumer&#8230;\n        <\/div>\n      \n      <time class=\"post-item__date\">September 23, 2025<\/time>\n    <\/div>\n  <\/article>\n  <article class=\"post-item\">\n      <div class=\"post-item__image\">\n        <a href=\"\/en\/news\/getting-fair-compensation-after-an-emergency\/\">\n          <img decoding=\"async\" src=\"https:\/\/olhi-oap.ca\/wp-content\/uploads\/2026\/05\/ImagePlane-768x513.jpg\" alt=\"\" loading=\"lazy\">\n        <\/a>\n      <\/div>\n\n    <div class=\"post-item__content\">\n      <div class=\"post-item__categories\">\n          <span class=\"post-item__category\">\n            <span class=\"sr-only\">Categories: <\/span>\n              Case studies\n\n            <\/span>\n      <\/div>\n      \n      <h3>\n        <a href=\"\/en\/news\/getting-fair-compensation-after-an-emergency\/\">\n          Getting Fair Compensation after an Emergency\n        <\/a>\n      <\/h3>\n      \n        <div class=\"post-item__excerpt\">\n          Feeling misled and confused, the couple turned to OLHI. An emergency return trip by car A couple had&#8230;\n        <\/div>\n      \n      <time class=\"post-item__date\">September 23, 2025<\/time>\n    <\/div>\n  <\/article>\n  <article class=\"post-item\">\n      <div class=\"post-item__image\">\n        <a href=\"\/en\/news\/navigating-complex-policy-language\/\">\n          <img decoding=\"async\" src=\"https:\/\/olhi-oap.ca\/wp-content\/uploads\/2025\/09\/Money-768x541.jpg\" alt=\"\" loading=\"lazy\">\n        <\/a>\n      <\/div>\n\n    <div class=\"post-item__content\">\n      <div class=\"post-item__categories\">\n          <span class=\"post-item__category\">\n            <span class=\"sr-only\">Categories: <\/span>\n              Case studies\n\n            <\/span>\n      <\/div>\n      \n      <h3>\n        <a href=\"\/en\/news\/navigating-complex-policy-language\/\">\n          Navigating Complex Policy Language\n        <\/a>\n      <\/h3>\n      \n        <div class=\"post-item__excerpt\">\n          This resolution reflects OLHI\u2019s role in helping consumers. A delayed TFSA transfer A consumer submitted a Tax-Free Savings&#8230;\n        <\/div>\n      \n      <time class=\"post-item__date\">September 23, 2025<\/time>\n    <\/div>\n  <\/article>\n  <article class=\"post-item\">\n      <div class=\"post-item__image\">\n        <a href=\"\/en\/news\/feeling-supported-through-a-critical-illness\/\">\n          <img decoding=\"async\" src=\"https:\/\/olhi-oap.ca\/wp-content\/uploads\/2026\/05\/Image23-1-768x513.jpg\" alt=\"\" loading=\"lazy\">\n        <\/a>\n      <\/div>\n\n    <div class=\"post-item__content\">\n      <div class=\"post-item__categories\">\n          <span class=\"post-item__category\">\n            <span class=\"sr-only\">Categories: <\/span>\n              Case studies\n\n            <\/span>\n      <\/div>\n      \n      <h3>\n        <a href=\"\/en\/news\/feeling-supported-through-a-critical-illness\/\">\n          Feeling Supported Through a Critical Illness\n        <\/a>\n      <\/h3>\n      \n        <div class=\"post-item__excerpt\">\n          The consumer reached out to OLHI for help. A denied critical illness claim A consumer had undergone surgery&#8230;\n        <\/div>\n      \n      <time class=\"post-item__date\">September 23, 2025<\/time>\n    <\/div>\n  <\/article>\n  <article class=\"post-item\">\n\n    <div class=\"post-item__content\">\n      <div class=\"post-item__categories\">\n          <span class=\"post-item__category\">\n            <span class=\"sr-only\">Categories: <\/span>\n              News\n\n            <\/span>\n      <\/div>\n      \n      <h3>\n        <a href=\"\/en\/news\/2025-annual-report\/\">\n          2025 Annual Report\n        <\/a>\n      <\/h3>\n      \n        <div class=\"post-item__excerpt\">\n          We are pleased to announce the publication of the OmbudService for Life and Health Insurance\u2019s (OLHI) 2025 Annual&#8230;\n        <\/div>\n      \n      <time class=\"post-item__date\">September 22, 2025<\/time>\n    <\/div>\n  <\/article>\n  <article class=\"post-item\">\n\n    <div class=\"post-item__content\">\n      <div class=\"post-item__categories\">\n          <span class=\"post-item__category\">\n            <span class=\"sr-only\">Categories: <\/span>\n              News\n\n            <\/span>\n      <\/div>\n      \n      <h3>\n        <a href=\"\/en\/news\/olhi-announces-board-transition-departure-of-longstanding-directors-and-appointment-of-two-new-members\/\">\n          OmbudService for Life and Health Insurance Announces Board&#8230;\n        <\/a>\n      <\/h3>\n      \n        <div class=\"post-item__excerpt\">\n          Toronto, Ontario\u00a0\u2013 The OmbudService for Life and Health Insurance (OLHI) announces the departure of longstanding Board members,\u00a0Dr. Janice&#8230;\n        <\/div>\n      \n      <time class=\"post-item__date\">September 16, 2025<\/time>\n    <\/div>\n  <\/article>\n  <article class=\"post-item\">\n\n    <div class=\"post-item__content\">\n      <div class=\"post-item__categories\">\n          <span class=\"post-item__category\">\n            <span class=\"sr-only\">Categories: <\/span>\n              News\n\n            <\/span>\n      <\/div>\n      \n      <h3>\n        <a href=\"\/en\/news\/olhi-announces-resignation-of-long-standing-chair-dre-janice-mackinnon-and-nomination-of-dan-levert\/\">\n          OmbudService for Life and Health Insurance announces resignation&#8230;\n        <\/a>\n      <\/h3>\n      \n        <div class=\"post-item__excerpt\">\n          Toronto, Ontario \u2013 The Board of Directors of the OmbudService for Life &amp; Health Insurance (OLHI) announces the&#8230;\n        <\/div>\n      \n      <time class=\"post-item__date\">May 2, 2025<\/time>\n    <\/div>\n  <\/article>\n  <\/div>\n<\/div>\n\n<script type=\"text\/x-handlebars\" class=\"findstrEmptyResultsTemplate\" data-group=\"news\">\n    <div class=\"findstr-empty-alert-div\">\n  No results found. 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