Canadian law requires most life and health insurance companies to participate in an independent dispute resolution service. OLHI is Canada’s independent complaint resolution and information service for consumers of life and health insurance. Insurance companies that participate in OLHI are referred to as “participating companies.”
OLHI reviews complaints when the consumer and the participating company have been unable to reach a resolution through the insurer’s internal complaints process. As a dispute resolution service, when we determine that a complaint is well-founded, we make a recommendation to help resolve it.
We are funded by participating companies. Fees are based on their size or volume of business. Our budget and associated fees are set annually by our Board of Directors, based on the advice of the Executive Director and other professionals.
Our Terms of Reference require us to be impartial. This means that OLHI does not advocate for either the consumer or the insurance company.
