Providing strategic and operational leadership in support of OLHI’s mandate
OLHI’s leadership team provides strategic direction and oversees the day-to-day management and administration of the organization. The team ensures that OLHI’s operations are carried out efficiently, independently, and in accordance with its mandate. Bringing together impartial professionals with experience in insurance and related disciplines, the leadership team supports the effective delivery of OLHI’s services.
The leadership team is composed of the following members. Select a name to learn more about their role and responsibilities.
The Executive Director and Ombudsman provides leadership and effectively manages OLHI’s services related to complaint handling and dispute resolution nationally.
Stéphanie Robillard graduated from the University of Ottawa with a bachelor’s degree in social sciences, with concentrations in political science, management and public policy. She also holds a law degree. She practiced as a lawyer in civil litigation for over 20 years, specializing in life and health insurance law, and later completed a master’s degree in health law and policy at the Université de Sherbrooke. She also completed a Psychology of Leadership Certificate from Cornell University in June 2024.
In addition to being a member of the Barreau du Québec, Stéphanie is an accredited mediator in civil, commercial and labour law, and a certified mediator for the Small Claims Division of the Court of Québec. She is also a member of the Institut de médiation et d’arbitrage du Québec (IMAQ) and of the ADR Institute of Canada (ADRIC).
She acted as an OmbudService Officer for the OLHI from 2019 to 2024 and as the Senior Deputy Ombudsman from 2020 to 2024.
The Senior Deputy Ombudsman oversees the coordination of OLHI’s operational activities and provides support to the team of analysts and OmbudService Officers. She ensures consistency in practices, the quality of case handling, and the efficient conduct of day-to-day activities, in support of OLHI’s mandate.
Dorothée Beaupré Bernier holds a Bachelor of Laws from the Université de Montréal. After beginning her career in the insurance industry, she completed a Short Graduate Program in Disability Management at the Université de Sherbrooke. She is currently completing a Master of Laws in Dispute Resolution and Prevention.
Dorothée has extensive experience in the fields of life and health insurance and ombudsman services. She is also an accredited mediator and a member of the Institut de médiation et d’arbitrage du Québec (IMAQ) and the ADR Institute of Canada (ADRIC).
She also serves within OLHI as an OmbudService Officer.
The Deputy Ombudsman supports OLHI’s complaint handling and dispute resolution services through the analysis and resolution of complex cases, applying expertise and judgment in accordance with OLHI’s mandate.
Yogini Parthasarathy brings more than 25 years of life and health insurance experience to her role as OLHI’s Deputy Ombudsman. She joined OLHI in March 2015, where she has coached team members on substantive issues and contributed to a consistent approach to complaint resolution. She also reviews life and financial complaints.
Before joining OLHI, Yogini held a senior role in consumer relations and regulatory compliance, where she gained broad exposure to life and retirement products, distribution and agent issues, and oversaw both U.S. and Canadian complaints.
Yogini is trained in conflict resolution, project management, and customer satisfaction through York University’s Schulich School of Business. She also holds the designations of Associate, Customer Service (ACS) and Associate, Insurance Agency Administration (AIAA) from the Life Office Management Association (LOMA).
The Complaints and Office Manager oversees the intake and assessment of inquiries and complaints, ensuring they are complete and within OLHI’s mandate, and manages OLHI’s office operations.
Svetlana Stojisavljevic joined OLHI in November 2016 as a Complaints Coordinator and later moved into the role of Complaints and Office Manager. In this role, she coordinates the dispute resolution process and conducts the initial written assessment of complaints to ensure they are complete and within OLHI’s mandate. She also manages OLHI’s office operations and provides operational and administrative support to the team, contributing to the effective day‑to‑day functioning of the organization.
The Corporate Secretary supports the administration of OLHI’s governance activities, including board and committee operations, ensuring accurate records, effective meetings, and clear communication in support of OLHI’s mandate.
Sonia Tara joined OLHI as Corporate Secretary and Executive Assistant in January 2025. With a strong focus on organization, governance, and executive coordination, she brings efficiency, professionalism, and proactive support to the position. Sonia ensures effective board and committee administration, helps maintain regulatory compliance, and manages accurate corporate records while playing a key role in assisting the leadership team.